Cordless is a cloud-based contact center solution for customer support teams that offers modern telephony ready to use in minutes. It features a call journey builder for smart routing, conversation intelligence, and deep insight into customer and agent behavior for the richest support channel.
Cordless is suitable for growing support teams and offers a 30-minute free consultation. The platform supports nine languages and offers auto-tagging to identify key topics, sentiment analysis, and meaningful conversation insights to improve service and product faster.
Cordless also provides transcripts of all calls by default to save time and unlock previously unavailable insights.
Cordless Features
- Call Journey Builder: Build efficient call journeys with IVR menus and other flexible blocks
- Conversation Intelligence: Built-in conversation intelligence for better analytics, simplified QA, and compliance
- Voice QA and Compliance: Deep insight into customer and agent behavior for the richest support channel
- Customer Support Agent: Ensure customer satisfaction, retention, and loyalty by providing timely and effective solutions to customer queries and concerns
- Sentiment Analysis: Understand what your customers are calling about and how they feel about it
- AI-driven Auto-tagging: Identify trending customer support queries and quickly catch emerging issues before they become a problem
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